Returns & Complaints Policy

30-Day Return Policy

You may return items purchased on fishskinboots.com within 30 days of delivery, provided they are:

  • Unused, undamaged, and in original packaging with tags attached.
  • Accompanied by proof of purchase (order number).
  • Exclusions: Earrings, swimwear without hygiene seals, and final sale items.

Extended deadlines: If the 30-day window ends on a public holiday or weekend, the deadline extends to the next business day.

How to Return

  1. Initiate a return via your account on fishskinboots.com.
  2. Pre-paid labels: Provided for returns from Denmark, Germany, Austria, Netherlands, and Belgium (fees apply)17:
    • Denmark: €4
    • Germany: €0
    • Netherlands/Belgium/Austria: €5
  3. International returns: Customers outside the above countries must cover return shipping costs.

Note:

  • Mark packages with “RETURN PARCEL” and include the completed return form.
  • Returns must be dispatched within 30 days of notification.

Refunds

  • Processed within 7 business days after inspection.
  • Issued to the original payment method (excluding original shipping fees).
  • Partial refunds: Apply if items show signs of use or damage.

Complaints & Warranty

  • 24-month warranty for defects under the Sale of Goods Act.
  • Process:
    1. Submit a complaint via the Support Portal with photos and order details.
    2. Justified claims will refund reasonable return shipping costs.
  • Timing: Report defects within 2 months of discovery.