Frequently Asked Questions (FAQ)

Ordering & Payments

We accept the following payment methods at fishskinboots.com:

• Credit/Debit Cards: VISA, MasterCard, Maestro
• Digital Wallets: PayPal, Apple Pay, Klarna
• Bank Transfers: Selected regional options

Payment is reserved at order placement and captured upon shipment.

Order Confirmation & Changes

• Missing confirmation? Check your spam folder. If not found, contact us via the Support Form.
• Order modifications: Cannot add items post-purchase. Cancellations are possible only before shipment.

Shipping & Delivery

• Free Shipping: Orders over €65 within Europe.
• Fees:
  • Europe: €5 (under €65)
  • Non-EU: €25–50
• Carriers: GLS (Europe), UPS (international)
• Delivery Times:
  • Denmark: 1–2 days
  • Germany/France/Netherlands: 2–4 days
  • UK: 4–8 days
  • US/Canada/Australia: Currently unavailable

Note: Non-EU orders may face customs delays. Import duties are prepaid (DDP), but return handling fees apply.

Returns & Exchanges

• 30-day return policy: Items must be unused, tagged, and in original packaging.
• Process: Initiate returns via your account. Pre-paid labels provided for select countries (Denmark, Germany, Austria, Netherlands, Belgium).
• Refunds: Issued within 1–7 business days after inspection.

Product Questions

• Sizing: Our boots may run small—refer to the Size Guide.
• Defective items: Submit claims with photos via the Complaint Form.

Promotions

• Newsletter subscribers receive a one-time discount code (valid on full-price items). Check spam folders if not received.